Frequently Asked Questions

General & Location

Q: Where is The Edge at Randolph located?
A: The Edge at Randolph is located in Universal City, Texas, less than a mile from Randolph Air Force Base and less than 15 miles from other Joint Base San Antonio facilities, including Fort Sam Houston and U.S. Army Medical Center of Excellence, providing unparalleled convenience for military personnel on temporary duty and training assigments. 333 W. Byrd Blvd. Universal City TX, 78148
Q: What type of housing does The Edge at Randolph offer?
A: We offer fully furnished, private rooms with private bathrooms in a 20-unit duplex community, designed specifically for Pilots in Training (PITs) and those on TDY. Our apartments are also perfect for business travelers needing short-term corporate rentals.
Q: What is the stay limit at the property?
A: The Edge at Randolph offers flexible lease terms with typical stays between 1 to 12 months, catering to various military assignments. There is no defined stay limit and our team will work with you to meet your short-term rental needs.

Amenities & Features

Q: What amenities are included in the furnished apartments?
A: Our apartments feature full-sized washers and dryers, over-sized walk-in closets, two-car direct access garages, smart home automation systems, stainless steel ceiling fans, USB ports in all rooms, modern appliances, patios or private yards, and more.
Q: Is there a space for residents to socialize and relax?
A: Yes! We have a cabana area with a gas grill and island bar, perfect for connecting with fellow PITs and unwinding after a day of training. We also have an outdoor patio gas grill.
Q: Are there cleaning services provided?
A: Yes, we include regular housekeeping service and yard care, ensuring a pristine living environment without the hassle of chores. Weekly cleaning is also available.
Q: What kind of internet access is provided?
A: High-speed internet/secured Wi-Fi is included in every unit.
Q: Are the units fully stocked with kitchen and bath supplies?
A: Yes, our units are turnkey, and fully stocked. They include everything from pots and pans in the kitchen, to towels and toiletries in the bathroom.

Financial & Booking

Q: Are there any hidden costs or fees?
A: No, we believe in transparent pricing. There are zero commissions, cleaning fees, or hidden costs. The price you see is what you pay.
Q: Is The Edge at Randolph a DTS-approved lodging option?
A: Yes, we are a fully authorized DTS option for JBSA Randolph lodging.
Q: Are there no out-of-pocket expenses for those on TDY?
A: We strive to minimize out-of-pocket expenses for those on military TDY assigments and pilots in training. Contact us for specific details.
Q: Do you provide itemized receipts for reimbursement?
A: Yes, we provide itemized receipts at the end of each month that meet all requirements set forth by the Joint Travel Regulation (JTR) for guaranteed reimbursement.
Q: What happens if my orders change or get canceled?
A: We will work with you if your orders change or get canceled. Contact us for details on our flexible policies.
Q: Can I book The Edge at Randolph through my preferred GDS?
A: Yes, we are now available on major GDS platforms for seamless corporate and government bookings.
Q: Is the rate lower than base lodging?
A: We strive to offer competitive rates. Please contact us for current pricing and comparisons.
Q: Are corporate rentals available?
A: Yes, we offer corporate rentals per apartment for business travelers seeking short-term housing. Please contact us for more information.

Community & Support

Q: What kind of community environment can I expect?
A: We foster a quiet, tight-knit community of like-minded individuals, primarily fellow military members on TDY in the San Antonio area and PITs training at Randolph AFB. Our goal is to create a supportive and comfortable home away from home.
Q: Is there on-site staff to assist with issues?
A: Yes, we have professional staff on-site to assist with any issues that may arise.

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Phone: (210) 939-9511

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